Why Alpha?
At Alpha, our repairs are completed using original parts which are sustainably sourced. We are a team of microelectronic specialists who understand and repair to microchip level. Our on-demand collection & delivery repair service is faster than a trip to your local Electronic Store.
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1000+ devices repaired
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Sustainably sourced parts
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4.9/5 average rating
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Microelectronic experts
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5+ years experience
And much more...
Certified Technicians
Alongside our in-house repair training, our tech team are trained by Apple and Samsung to understand device function to micro component level.
Pre & Post Testing
We use industry leading software to test devices. To ensures no fault is missed prior to repair and all faults are resolved post repair.
Warranty
Our repairs & devices are covered by a one year warranty for faults. Selected devices come with an Additional paid insurance which covers screen breakage!
Drop Off Service
For clients in Kitchener- Waterloo region, we operate a drop off service. This service operates on an appointment only basis.
Emergency service ready
For clients in Kitchener-Waterloo region, in need of emergency repair we can have your device picked up and repaired on the spot (depending on the severity of the damage). *min fee added
Our repair services
Choose the most convenient service for you.
Walk-In Service
For clients based in Kitchener-Waterloo and surroundings who wish to visit us, we operate at 556 King Street E, Kitchener downtown and NO appointment is necessary. Just smile and come meet us during business hours at our shop.
Same day Pick up Service
We operate a convenient collection, repair & delivery service for clients based within Kitchener and Waterloo area. We are fully tracked and insured throughout the journey. Call us and schedule a repair before 1pm for a same day return.
Canada wide Shipping
Based outside of same day pick up service zone? You can still send us your device from anywhere in Canada. Simply select your device from our website and we will send a Pre-paid shipping label to send us the device to be repaired via post .
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FAQs
Learn more about the essential repair services that we offer and the warranties that come with each repair.
How long will this take? The Whole process will take between 2-3 weeks from the day it leaves your possession to the day it gets back to you.
Are there hidden fees/will you charge me for the repairs without me confirming them? NO, we will contact you with the cost before we start repairs. We offer FREE diagnosis on most small devices. However, when it comes to console repairs, if you choose not to have any repair work done on your console(s) e.g. Xbox, PlayStation, or Nintendo Switch ... there will be a $45 flat rate fee which covers diagnostics and shipping fees.
How will you contact me? We'll contact you via email or text.
How long do I have to pay? Thirty (30) days after being notified by Mtl Microsoldering that your device has been serviced. ℹ️ If you have not paid all charges due within thirty (30) days after being notified by MtlMicrosoldering, we will consider your product abandoned and may dispose of your product in accordance with applicable law.
What happens if you can't fix my stuff? If we can't fix your stuff we'll send it back to you (charges may apply) ℹ️ Non-genuine devices (fake/counterfeit) will incur a $20 return fee.
Will I lose my data We understand that your data is valuable to you. Data loss during service is always a possibility, and in some cases, data may be unrecoverable, erased, or reformatted during service. For this reason, it is your responsibility to back up all existing data, software, and/or programs from your product, and to decide whether to erase any such data from your product, prior to receiving service. Alpha Microsoldering is not responsible for loss, recovery, or compromise of data, software or programs, or loss of use of your product or other equipment a rising out of the services provided by Alpha Microsoldering. We can not guarantee that you will get your data back or that you will not lose your data. It is up to you to back up your data.
Get In Touch
Address
Alpha Repairs,
556 King Street E,
Kitchener,
N2G 2M1
Office Hours
Monday -Friday: 10am - 5pm
Saturday: 11am - 4pm
Sunday: Closed